The pilot of an American Airlines flight from Cincinnati to Phoenix reported a close encounter with a “long cylindrical object that almost looked like a cruise missile” at about 11,000 metres. I’m on a plane full of patriots flying from DC to Phoenix and we started chanting “USA” …and the Captain came on said told us he’d drop us off in Kansas if he had to if we didn’t obey their every single rule. U.S. federal law requires that you wear a face covering from the time you enter the airport where your trip begins, on board your flight, and until you leave the airport where your trip ends. But if DOT issues a broad ruling here because it is moved by the skankiness of these particular claimants, we are all much worse off. As part of that post, we included another video, dated January 8th, that showed an American Airlines plane that was ready for take-off from Washington D.C. to Phoenix, when the pilot threatened to drop people off in Kansas if they didn’t behave appropriately. Anyway, if you’re not someone who usually reads this stuff, you need to make an exception. American Airlines announced it would donate $460,000 to support UNICEF’s relief work in Latin America as part of its efforts to help during the coronavirus outbreak. It seems if there is any adjustment to be made, Citi should get a refund from AA for the confiscated 1,500,000 plus miles they bought which will go unused. What’s the benefit of that? Other airlines also have seen sizable gains but fall short of American's rise, with United, JetBlue, Southwest and Delta up 68%, 59%, 39% and 51%, respectively, since May 4. Simply opening credit card accounts under assumed names is and of by itself illegal. This is not forbidden by AAdvantage terms.). An independent resource, we are not sponsored by, affiliated with or funded by any government agency. Ultimately, Citi buys the miles from AA to pay the SUB so the cost is borne by Citi, but if the volume is significant, are these gamers ultimately devaluing the whole program? American had finally cracked down on this on a widespread basis, and many people weren’t happy. Leadership during COVID-19 at American Airlines. Suppose you have a Platinum Citi card that you got using a public offer with a sign up bonus. However, American Airlines told The Daily Mail the pilot made that announcement because some of the passengers were refusing to wear proper face masks, which is a requirement on all American Airline flights: “At American, we take the safety of our customers seriously and we value the trust they place in our team to care for them throughout their journey. I had my account cancelled and miles repossessed after using only one account for the Citi vouchers. i find it absurd that some posters think that theft is legal if the door was left open by mistake. FORT WORTH, Texas, July 23, 2020 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today reported its second-quarter 2020 financial results, including: Second-quarter pretax loss of $2.7 billion. There was also no language saying not to do it and (presumably) a Citi underwriter who approved each and every one of these apps despite having access to credit reports and (also presumably) knowing exactly how many of these Citi AA cards this person had opened in the past. Moms protest at American Airlines in response to mom 'harassed' by flight attendant as she fed her baby. I read it last night after it was posted on flyer talk. Major American airlines have stepped up their cleaning procedures in response to the COVID-19 outbreak, and some are modifying in-flight service … Also note that because it’s a formal complaint the response is signed by an outside law firm that prepared it. my comment is that I dont believe American Airlines – and not sure why anyone ever would. Hmmm.. (Btw — I don’t view this as some sort of “loophole“ of getting a lot of miles by creating 20 fake accounts. And if it got chanting “patriots” to stop chanting, hey, even better, right? For complaints that may require a more immediate response, like lost luggage or canceled flight, reaching out to American Airlines via social media may get you a faster reply. This New Tourist Attraction Is A Lawsuit Waiting To Happen, The First Thing To Do After Getting The AMEX Gold Card, Scotland Did Something Creative & Funny. Great! Unfortunately people like this make it more difficult for those of us who are legitimately trying to make a return for expenses and experiences we will have anyway. Reminder: OMAAT comments are changing soon. Yes AA will still win but their arguments are very absurd. This document is a road map to how to file a successful DoT complaint. Hard cases make bad law. But Gary has it exactly right. But in a stunning reversal, the two carriers … @AmericanAir pic.twitter.com/duFt2W90cc, — Mindy Robinson (@iheartmindy) January 8, 2021. No I didn’t make use of this loophole, but I think the issue here is with airlines who create these promotions but then backtrack when they become too “successful”. Usually filing a DOT complaint can be highly effective. American Airlines Partners with UNICEF to Provide Relief for COVID-19 Efforts in Latin America FORT WORTH, Texas — As part of American’s ongoing relief efforts in support of the COVID-19 response, the airline is donating $460,000 to suppo... Monday, April 20, 2020 Caring for the UK’s … The crash of flight 587 in 2001 was a tragic incident that left all the passengers and crewmembers dead. American Airlines plans to resume about 40 percent of its schedule from July 2019 in July 2020, according to a press release. Aftermath: American Airlines’ Response To Pilot Who Threatened To “Dump” Passengers Off In Kansas. He travels about 400,000 miles a year, primarily using miles and points to enhance his first class experiences. This was their response: On behalf of American Airlines, thank you for contacting us. Its stock price has nearly doubled since May 29. I’ll get into more details below, but the biggest takeaways are: Clearly American Airlines is trying to set an example here, because this will likely be enough to prevent others from filing similar complaints Also, Citi paid AA for the miles up front and AA sure needed the cash. 4) It’s hilarious how they are portraying it as a “mastermind” circumventing their “security measures”. While I should root for the underdog, I know they simply are driving up the costs of things for people like myself and would happily ship them to Gitmo for vacation. Frequent flyers are always trying to get the […] June 30th, 2020 at 6:39 PM American Airlines began implementing a significant policy change on Wednesday — the resumption of selling full plane … Please view our advertising policy page for additional details about our partners. AA cherry picked one case and claimed him/her to be a ‘fraudster’ then used it as the justification for closing thousands of accounts. @AmericanAir threatening to “dump people off” in the middle of Kansas. that seems like an easy defense against AA. What’s your take on them ? Your email address will not be published. It’s a very easy document to read. But please clean up the house , the cancer will not go away. I received an email response 19 minutes after I submitted my complaint. AA’s position is that a once every 48 month term is nevertheless implied and they can close down your account, take all your miles (not just the sign up bonus), and cancel award trips for gaming. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. . There can artists got caught And good for AA!! People like to point out that AA did not include favorable/complete statements in their response. (CNN) – American Airlines called off employee furloughs with the passage and signing of the $1.9 trillion relief bill this week. You can insert any proverb here on not going overboard and it would be acceptable here. Usually these filings contain boring technical language, but that’s not the case here: Here’s American Airlines’ version of what happened: American Airlines’ response to the DOT in regards to this customer complaint is unlike anything I’ve seen. (They did open AAdvantage accounts. Bottom Line. American Airlines said previously that it was also speaking with its employees in Miami to get a full picture of the dispute. Hiring status. Mask Policy: All passengers flying on American Airlines are required to wear face coverings onboard. A year later you decide you want the Citi Executive card for club access and you sign up for it and get the 50,000 mile bonus. If you'd like to participate in the discussion, please adhere to our commenting guidelines. Email customer relations American Airlines Customer Relations 4000 E. Sky Harbor Blvd. All airlines have been forced to slash costs, cut routes, and park aircraft in response to the coronavirus. AA is in the business of charging for luggage and selling miles. The terms of the offer are very clear — you are eligible if you did not get a bonus on the Executive card in the last 48 months. (function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text';fnames[3]='ADDRESS';ftypes[3]='address';fnames[4]='PHONE';ftypes[4]='phone';fnames[5]='BIRTHDAY';ftypes[5]='birthday';}(jQuery));var $mcj = jQuery.noConflict(true); Aftermath: American Airlines’ Response To Pilot Who Threatened To “Dump” Passengers Off In Kansas, Ground Transportation (Bus, Lyft, Subway, Taxi, Train, Uber, etc. It seems like it could be twice that much. Someone who had their AAdvantage account shut down over the above issue decided to file a DOT complaint. American Airlines has airline tickets, cheap flights, vacation packages and American Airlines AAdvantage bonus mile offers at aa.com “Prior to departure from Ronald Reagan Washington National Airport (DCA), the pilot onboard flight 1242 made an announcement emphasizing the importance of following crew member instructions and complying with mandatory face-covering policies.”. Hey, it got their attention! The poor Mom probably never even got a trip out of the deal and didn’t know what happened. American Airlines - Coronavirus (COVID-19) Response. Working directly with their agencies to adjust the creative strategy, I created a series of assets to be used for both internal and external com. 3) It’s kind of hilarious seeing them include downvoted reddit posts as supporting evidence. Unfortunately the only thing impressive was the response time, because just like last time, the response didn’t address my issue: Thank you for your interest in American Airlines, more specifically, the use of powerports during flight. American Airlines is the world’s largest airline by fleet size and revenue. American Airlines Federal Credit Union 2020 | American Airlines Credit Union and the Flight Symbol are marks of American Airlines, Inc. There is no language at all suggesting your platinum card disqualifies you. Unclear. Gary is right about this. We recommend moving this block and the preceding CSS link to the HEAD of your HTML file. Just the names they choose from Reddit made laugh so hard. Contact Customer Relations with compliments, concerns and questions about your past travel. Just one. Well this is clearly American’s fault because they allowed this behaviour. Nope, American Airlines responded in a 53-page document that exposes every little thing this person has done. While the rhetoric has flourishes, and the particular DOT complaint comes from an unsympathetic actor, American’s actual ARGUMENTS are actually deeply flawed and self-contradictory: https://viewfromthewing.com/behind-the-curtain-of-american-aadvantage-account-shutdowns/. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Love this. Stay connected via social media, or subscribe to our free email newsletter for tips on upgrading your travel and maximizing your miles! If the rule is to wear a proper face covering and you don’t, there are consequences!!! I’m sure Citi had pretty specific guidelines from AA as to what they could and could not offer. It almost sounds to me like the daughter and son-in-law were the people behind this, and they just did everything on behalf of the mother. Reading this, my biggest takeaway is that I feel like the person named in the complaint may not have been involved at all, or at a minimum wasn’t the mastermind? In a statement responding to passage of the bill, American Airlines celebrated the development and informed its recently furloughed workers that they wouldn't have to worry about a loss of income. These pseudo-lawyers on Reddit thinking you can sue American and get a favorable judgment as if this is a Judge Judy courtroom are deluding whoever believes them.). The format of AA’s response is different because the complaint filed is not a regular DOT complaint (called “informal complaint”), it is a FORMAL DOT complaint which is a different process. Beats being hit up against the side of the head with a stick! A couple of days ago we posted a video about an airline passenger who was having a meltdown, complete with yelling and sobbing, because he had apparently just found out he was an airline’s no-fly list (at least that’s how the video was presented, and, based on his expletive-laced monologue in the video, that’s what it seemed to be). @Lucky – despite several of the folks closed account holders telling folks to lodge complaints, very few did. How Many Of These Old Airline Commercials Do You Remember? You literally can say anything in a filing or response to a lawsuit or administrative proceeding like this and it can never be held as defamation. Mohamed Atta deliberately crashed the plane into the North Tower of the World Trade Center in New York City, killing all 92 people aboard and ensuring the deaths of 1,402 people at and above the aircraft's impact zone. When American Airlines made us late as a result of a mechanical problem on a plane they gave me 10,000 AAdvantage miles for that complaint. This response is extremely flawed at best, and ironically, fraudulent at worst. This post first appeared on Your Mileage May Vary. #mc_embed_signup{background:#fff; clear:left; font:14px Helvetica,Arial,sans-serif; } You might assume the airline either wouldn’t respond, or would provide a canned response. Then there is the screen capture from iPhone on T-Mobile at 10:58PM. Big surprise they got shutdown ignoring the 45 subs. It’s fraud. Frequent flyers are always trying to get the […] Skift Take. What do employees think about the leadership response to COVID-19 at American Airlines? FORT WORTH, Texas, July 23, 2020 (GLOBE NEWSWIRE) -- American Airlines Group Inc. (NASDAQ: AAL) today reported its second-quarter 2020 financial results, including: Second-quarter pretax loss of $2.7 billion. #stayhealthy #staysafe #washyourhands #wearamask. American Airlines seems to have learned—largely from United Airlines’ recent tone-deaf response—what not to do in a crisis. American Airlines American Airlines ... On March 4, the airline stepped up its cabin cleaning procedures in response to the spread of the virus. That said, Citi is the Mastermind as they wrote the rules for these flawed promotions that benefit only the newest customers and take existing cardmembers for granted. 2.5M likes. Who knows. Slow and steady wins the race. Longtime airline partners Alaska Airlines and American Airlines were due to cut ties almost completely in March. American Airlines is everything but American. American Airlines has responded to a customer complaint filed with the Department of Transportation, and I’ve never seen anything like this before. Please check your email to confirm your subscription. THE RESPONSE. e-mail; Most watched News videos. American Airlines . This site is for entertainment purposes only. Travel in the Time of COVID: The news, resources, & information you need, I read Department of Transportation filings for fun, because I’m weird (and what’s covered in them is often relevant to what I write about, but I’m still weird). July 23, 2020. Skift Take. /* Add your own Mailchimp form style overrides in your site stylesheet or in this style block. They included mailer language stating non transferable that only existed after all this took place. Good riddance, losers! Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. American Airlines on Feb. 3, 2021 said it will send furlough notices to 13,000 U.S.-based employees as a second round of federal payroll aid is set to expire. It is a robust response to a group of fraudsters (I have no truck with your view that the woman is some sort of dupe for her daughter and son-in-law) who having been found out and had their accounts closed thought it would be a good idea to complain to the DoT. I find it comical that they filed a DoT complaint, comparable to a drug dealer calling the cops when his weed is stolen! If Boeing worked as accurately as American Airlines in this case, the Boeing 737MAX8 would have been a safe aircraft…. ), was having a meltdown, complete with yelling and sobbing, Read this first to help ensure it gets approved, Credit Card Review: IHG Rewards Club Premier. 1) The people filing the complaint aren’t the brightest bunch. Citi was sending out credit card offers with better terms to new AAdvantage members, so some people signed up for multiple new accounts, Those offers could be used by other people, so many people were opening up multiple Citi cards, This was a pretty widespread scheme, so not everyone can be bunched together here; I do believe some people legitimately got “caught up” in this, while others knew exactly what they were doing, The number of DOT complaints filed against an airline is recorded, and airlines want to keep the number down, The DOT gives airline representatives the chance to provide their side of the story regarding the issue, before any decision is made, Clearly American Airlines is trying to set an example here, because this will likely be enough to prevent others from filing similar complaints, Many people don’t realize just how much airlines know about you, from how often you’ve called, to how you’ve used their website, Someone is really, really having fun with writing this response, “Unhappy that American detected and put the kibosh on the scheme…”, “The masterminds behind this scheme appear to be the Complainant’s son-in-law and daughter, i.e., her co-fraudsters…”, “Like a game of whack-a-mole, the son-in-law thereafter opened yet another AAdvantage account…”, “American maintains that the Complainant or her co-fraudsters, sensing the jig was up…”, A mother, daughter, and son-in-law created several bogus frequent flyer accounts; the three of them had a total of 16 AAdvantage accounts, not including five additional accounts for the same address under different names, The three of them had signed up for 45 Citi AAdvantage credit cards over a four year period, earning 1.4 million miles; this doesn’t include the nine Citi cards opened at the same address under different names, American Airlines caught on and froze all the accounts of the daughter and son-in-law, Shortly thereafter, all of the miles were redeemed out of the mother’s account, with the passengers for the tickets being the daughter and son-in-law, Mysteriously, the next month, a letter was sent to American requesting that the mother’s frequent flyer account be closed due to a “security concern”, At that point there was a schedule change on the ticket for which miles had been redeemed; in order to avoid detection, they created a new frequent flyer account and repeatedly tried to get the miles from the ticket deposited into a different AAdvantage account, Unhappy they couldn’t get the miles refunded, they filed a DOT complaint. Emergency Response to Crash of American Airlines Flight 587.