You can contact us via phone, bye mail (customersupport@skinstore.com), or by using the form … In order to do this we ask that you contact us through your account using the online message centre. Now, SkinStore… Reddit has … Old/Dried-up Obagi-C Mask -CS Runaround w/ no replacement - only 15% refund for $80 product!! SkinStore Cons: Item missing from my package. SkinStore is an authorized retailer to 100s of premium beauty brands across skin, makeup and hair including SkinCeuticals, Dermalogica, Caudalie, Alterna, Kevyn Aucoin & more. Rest assured we have a comprehensive notes system for every customer. ... My package is lost and it has been weeks since there were updates from the carrier who I have called and … Monetary Loss: $135. Without this number it can be difficult to process your return meaning the process may take longer. Products that I use or want to try are pretty much always in stock. Search for a product or brand... Account. Terrible! How long does it take to get a refund?We aim to refund all returns 14 working days after we have received the item at our warehouse. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. Please provide details of the fault and where possible attach pictures to your message. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods. However, Skinstore is constantly monitoring the situation (and any official advice issued in connection with the same) and Skinstore … Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. A return package … We are processing your message. Package delivery. I am currently not happy with the time that this is taking to be resolved. I contacted customer service and they said they'll cancel the missing … Return policy, customer service. Read about their experiences and share your own! We will need to know your order number, the item you want to return and the reason for return. Comment the review as SkinStore verified representative. For more information see our cookie policy. Skinstore Website. I am going to open a transaction dispute with my bank. 3,247 people have already reviewed SkinStore. Today the website says that they carry more than 7,500 products in more than 250 different brand names across hair care, cosmetics, men’s, natural, and fragrances. You will be automatically registered on our site. Please accept our apologies if you have received an incorrect item. We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Unwanted goods need to be in pristine condition with any retail seals unbroken. You will need to obtain a proof of postage receipt when you send your item to us. 331 reviews for SkinStore, 1.9 stars: 'Terrible customer service! First of all: Second: Please disable updating skins via /skin update if skin have too high timestamp (10 after current date, for example). The file will be saved in your chosen location as … In addition they also offer a section of their website created for both men and women looking for either information or advice on ho… Can I return a product if I no longer want it?We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.