Start your trip in the exclusive surrounds of one of our world class airport lounges. In 1934 Qantas and Britain’s Imperial Airways (later BOAC) formed Qantas Empire Airways Limited to operate the Brisbane-Singapore leg of service from Australia to England. If you would like to receive all future Media Releases by email please click here . Also the picture at right was uploaded to the photo file on their Facebook page. When providing content to us for use on our pages, we ask that you provide consent to these terms and conditions: Create sale alerts with the Qantas smartphone app or subscribe to Red Email. Qantas has launched a new social media campaign that it hopes will encourage Qantas passengers to get creative while they travel. Upgrade your web browser for an enhanced experience. How to connect with us through Social media platforms. It will be interesting to see if consumers start uploading pics of themselves stranded at airports. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Change or cancel flights, redeem a flight credit, check in and more. Book Avis, Budget, Hertz and Thrifty car hire around the world. Find departure and arrival information and view our on time performance. Complete the form to register for Qantas Business Essentials. Discover how you can start earning great rewards and savings simply for running your business. A ‘social media strategist’ was quoted as saying that Qantas had dealt with this very badly in the social media space, just tweeting and responding to everything with broadcast tweets, rather than addressing specific issues. Qantas will make it easier for travellers to access the snowfields this winter with the launch of three new seasonal routes, supporting growing demand for holidays within Australia. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. Get ready for your big adventure with our dedicated family section. With our interactive map it's easy to plan your next trip using money or Qantas Points. From my view it seems to be an attempt to to win back the hearts and minds of Australians concerned about Qantas. Discover the world with Qantas and our partners. Track updates on extreme weather or other major issues that may impact your flight. Don't be obscene, offensive, defamatory, threatening, harassing, overtly sexual, discriminatory or hateful to another person or organisation - including us, our partners, our employees, competitors and other people or organisations, This is a spam free zone. Use your points for flights, upgrades, hotels, or car hire. Upgrade your web browser for an enhanced experience. They're just some suggestions to help everyone enjoy, interact and express themselves on our social media channels. Information about visas, health and more. a) I will revoke the rights I have provided to Qantas to use the User Content by emailing Qantas at socialmedia@qantas.com.au, providing 30 days’ notice from the time Qantas receives the notice, for Qantas to remove the User Content from all digital displays and … Restaurant and hotel reviews, photo galleries and travel articles. Travel and partner special offers available exclusively for our members. Ashes (cremated remains) may be carried as checked or carry-on baggage. Contactless check-in - complete check-in using the Qantas app or online; save time and help us minimise crowding at check-in kiosks and service desks. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. If you're travelling on an international flight, on your day of departure, proceed to the airport check-in counters located … Get ready for your big adventure with our dedicated family section. Check your points balance, transfer points, update your details, claim missing points, top-up points, manage bookings and more. Buy flight and unique experience vouchers. There are many ways to connect with us through social media platforms. By actively listening, engaging, being authentic, having empathy and thoughtfulness and by responding quickly they are able to make the customer or passenger feel valued (in real time). Explore the best holiday destinations to visit in 2020. Back in 2011 Qantas launched a Twitter campaign asking customers to use the hashtag #QantasLuxury to share their favourite flying experiences for the chance to win a gift pack worth $30. Make a post, add a comment and get involved. Use of Qantas Confidential Information 3.30 Qantas Employees must not disclose Qantas Confidential Information to any third party, either verbally or in written form, without the prior consent of an appropriate Group Management Committee Member, or where the disclosure is legally Qantas has been criticised for its mechanical, impersonal social media response to the grounding of its fleet and the ensuing customer chaos. Earning points couldn’t be easier. Renowned service, onboard inclusions and an award-winning airline, fly with us and discover the Qantas difference. Qantas Airways Limited (/ ˈ k w ɒ n t ə s /) is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations. Qantas and Social Media Monitoring. But we do ask you to remember that if your contributions don't comply with our respective social channels' Terms or our House Rules then they (and you) may be removed. Check your points balance, transfer points, update your details, claim missing points, top-up points, manage bookings and more. Download our free online tools for individuals with dexterity limitation. Over the weekend, Qantas learnt the hard way that communication on social media can backfire. Book car hire and airport transfers around the world. Find out more about inflight dining, entertainment, seat maps and more. View the latest flight deals to Australia. Earn Qantas Points on our huge range of accommodation options worldwide. The familiar smiles are waiting to welcome you onboard. With lots of ways to use your points, you’ll be sure to find something you like. It is the third-oldest airline in the world, after KLM and Avianca, having been founded in November 1920; it began international passenger flights in May 1935. Use your points for flights, upgrades, hotels, or car hire. Restaurant and hotel reviews, photo galleries and travel articles. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Book 10 or more passengers travelling to the same destination. With our interactive map it's easy to plan your next trip using money or Qantas Points. Information about visas, health and more. But we do ask you to remember that if your contributions don't comply with our respective social channels' Terms or our House Rules then they (and you) may be removed. Now let's have some fun. While we moderate our social media channels, we do hope to create a community with you that is built on respect, and over time develop a culture of self-moderation. Book city tours, hop-on-hop-off buses, organised tours and more. Use the Qantas App to book and manage your trip with features such as check-in, seat selection, boarding pass access, My QFF and more. Earning points couldn’t be easier. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, or The Qantas Club to start your journey off right. So we've kept it to just three basic rules that we ask you to keep in mind. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. That, to me, is the mark of a social media strategist unable to understand the PR side of the situation. So no repeat posts please or unsolicited ads, Keep posts relevant to the Qantas page and thread. ... Keep posts relevant to the Qantas page and thread; We welcome your feedback, both positive and negative, and will endeavor to respond to your comments when you'd expect us to. Qantas’s first regular service, between Charleville and Cloncurry, began in 1922; in the following years other local routes were added. A passenger has criticized Qantas for not practicing social distancing on a domestic flight on Monday. Qantas has also increased its investment in social media advertising and was the first airline to work with Facebook on advertising through the Instagram Stories platform. Start your trip in the exclusive surrounds of one of our world class airport lounges. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Book 10 or more passengers travelling to the same destination. Hello Readers, This week in Enterprise 2.0 we have been focusing on social media monitoring and networking. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements. He acknowledges individuals can have an effect but social media allows Qantas to tailor a … While we moderate our social media channels, we do hope to create a community with you that is built on respect, and over time develop a culture of self-moderation. Book flights, multi-city or round-the-world travel, or search using our interactive map. A statement that Qantas had recently hired social media staff to monitor social media for sentiment about Qantas was denied on Twitter. Search and book from over 15,000 cruise itineraries. Earn Qantas Points on our huge range of accommodation options worldwide. We welcome your feedback, both positive and negative, and will endeavor to respond to your comments when you'd expect us to. While we moderate our social media channels, we do hope to create a community with you that is built on respect, and over time develop a culture of self-moderation. Get ideas for your next trip or tick something off your travel bucket list. This week, someone in the Qantas PR team had the great idea to run an experiment with a competition on Twitter to promote the luxurious nature of its first class product. Subscribe to Red Email for the latest flight specials. We believe the journey should be as exciting as the destination. Browse our airport guides and lounge network information. Photo: Qantas News Room. We look forward to interacting with you and thanks for becoming a fan of our page. Qantas is this afternoon facing a huge social media backlash after a competition inviting Twitter followers to win a pair of first class pyjamas by tweeting their idea of a luxury experience turned into an opportunity for angry customers to share their gripes. The social media “incidents” The issues began on October 29th, when Qantas grounded the entire fleet due to contract negotiations, and was “criticised for its mechanical, impersonal social media response to the grounding of its fleet and the ensuing customer chaos.” That's enough of the serious stuff. So we've kept it to just three basic rules that we ask you to keep in mind. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. When connecting with us through these platforms, we ask you to consider these rules when you visit us. Ways to check-in for your flight including online and on your mobile. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements.